Billing FAQs

Your account number is an 11 digit number, typically starting with 100000xxxxx. You can find this number on the top right corner of your bill. It is handy to have this number available when you call our Peregrine Networks Customer Support Center.

As part of our Green Initiative, all our billing is done electronically. You should receive a PDF copy of your invoice to the email address supplied during the sales process. To verify/change this address, please call 855-256-8300 (855-CLOUD-00) Option 4.

As part of our Green Initiative, all our billing is done electronically. You should be receiving a PDF copy of your invoice to the email address supplied during the sales process. The most common reason for lost or delayed invoices is that the email has ended up in someone’s spam folder. Another common issue is the email address we have on file is no longer valid. Please check your spam folder or call us to verify/update the email address information at 855-256-8300 (855-CLOUD-00). We highly recommend that you set up an accounts payable distribution to receive these invoices, instead of a single person’s email. Additionally, you can always access copies of your bill on our portal page: https://myportal.1cloudcomm.com. We also offer a convenient payment option through this portal as well.

That’s a great question. We offer a wide variety of services including voice and data plans. To identify the lines and services you are being billed for, please contact our Peregrine Networks Customer Support Center at 855-256-8300 (855-CLOUD-00).

Please call our sales team at 855-CLOUD-00, option 1 to revise your services. We will require written notification on your company’s letterhead, signed by an authorized party to complete a deactivation. All contracts require you to submit a 30 day notice. You can also send that notification to Peregrine NetworksBilling@singledigits.com and we will reach out to you to verify the details of your deactivation.

Early Termination Fees are specific to each contract. Please consult your original contract to verify the details of any early termination fees.

If you are unsure if you are in a contract with Peregrine Networks, please call us at 855-256-8300 (855-CLOUD-00).

Please go to https://myportal.1cloudcomm.com to obtain access to the Peregrine Networks portal. Enter your billing account number and your billing zip code to set up an account. Once your account is set up, you can easily navigate to view copes if your bills, make payment arrangements, and view your billing history.

Please contact 855-256-8300 (855-CLOUD-00) for request paper billing. Services Fees may apply.

Unfortunately, at this time, our system does not allow multiple email addresses to be used for billing. However, we can specify an generic distribution email address so that multiple people can receive the bill.

Please contact 855-256-8300 (855-CLOUD-00) for detailed instructions.

Please call our sales team at 855-CLOUD-00, option 1 to revise or cancel your services.