Technical FAQs

Peregrine Networks does NOT utilize a router, or any other Customer Premises Equipment (CPE) devices, within the customer suite. Service is delivered to the customer demarc directly as an Ethernet handoff. An RJ45 jack will be located in the back area of the customer’s suite on the telecom board.

Service is delivered to the customer demarc directly as an Ethernet handoff. Customers should plug into the RJ45 jack which is located in the back area of the customer’s suite, typically on the telecom board.

Phone numbers and Static IPs can be located on the Peregrine Networks Welcome sheet which was delivered by your Peregrine Networks Service Delivery Specialist.

Peregrine Networks provides cabling up to the customer’s demarc which is typically located on the telecom board in the back of the suite. Cabling beyond the demarc is the sole responsibility of the customer. Peregrine Networks can be contracted to perform this cabling if desired.

Before requesting an onsite technician, please work with the Peregrine Networks Support Center on any technical issues you might encounter. Our support team can normally resolve most issues remotely by calling 855-256-8300 (855-CLOUD-00), but will also assist with dispatching a technician if required.

The Peregrine Networks Support Center is available 24/7/365 by calling 855-256-8300 (855-CLOUD-00) for billing, sales or technical assistance.

The Peregrine Networks Support Center can dispatch technician if the issue cannot be resolve through phone support at 855-256-8300 (855-CLOUD-OO) at the rate of $150.00 / per hour.

Tech dispatches will be itemized on your monthly Peregrine Networks invoice. The date of the line item is the date the dispatch occurred.

Depending on the service purchased, customers should be within the acceptable industry range of service. If you feel you are not within this range, please contact the Peregrine Networks Support Center at 855-256-8300 (855-CLOUD-00).